Foundations: Supporting Families

Registered Charity No. 1150716


Rules

It is necessary to have rules to ensure that the Centre remains a safe and neutral environment for all who use it.

  • A Child can only be taken away from the Centre with the permission of both parents, or as instructed in the Court order if the Court is involved.

  • Relatives and Friends can only attend if their names and details are stated on the Referral Form, or agreed by all parties with Foundations.

  • There is a no smoking policy within the building.

  • Anyone under the influence of alcohol or drugs may not be permitted to enter the building.

  • Abusive or aggressive behavior will not be tolerated and as a matter of Foundations Policy, the Police will be called, and further Contact may be terminated.

  • Parents must tell us, with as much notice as possible, if they are unable to attend or would like to change their appointment. N.B. There is a charge for cancelled sessions, please refer to the 'Terms and Conditions' below.

  • Contact parents must arrive at the Centre 15 minutes prior to Contact commencing and remain for 15 minutes after Contact, to allow the Child and resident Parent to leave the building.

Health and Safety

All Staff are trained in Emergency First Aid. Should you or your Child have an accident or injury whilst at one of our Centres, the Co-ordinator will log this in our Accident Book and both you and the Resident Parent will be given a copy. Should you need any support with a cut or bump, a First Aid Box can be found in the Reception Office on the first floor and in the office on the second floor.

Fire Alarm

Please ensure that you sign in when visiting Foundations and sign out each time. In the event of a fire, this will help us know who is in the building to make sure everyone is safe; Should you hear the fire alarm (this is continuous loud beeps), please make your own way to the fire exit. The fire exit is at the bottom of the stairs at the front of the building (there are signs which are green with a white figure, with arrows to point you in the right direction and Staff will assist you).

Terms and Conditions

Use of the services or legal instruction of the services provided, whether at Foundations Contact Centre or another venue as agreed; constitutes agreement with the following terms and conditions. These terms and conditions are governed by and interpreted in line with English law. Please read these carefully.

Privacy Statement

We are committed to protecting the privacy of those using our services. Authorised employees within the company are only given personal information to ensure that the services provided are in accordance with the Policies of Foundations pertaining to Health and Safety and Adult/Child Protection.

Confidentiality

We are registered under the Data Protection Act 1998. Confidential information is shared with other members in the team involved and their immediate Supervisor to ensure that all Children and other vulnerable people are fully protected and services provided meet Foundations requirements. Contact/Assessment plans are reviewed at this time. All service users receive written feedback, and this will be shared with the referring agent, usually a Solicitor acting on behalf of a Parent or child and all other parties within the proceedings. If services are provided on a private basis, i.e referred by either parent, then written feedback is copied to both the resident (who the Child lives with) and the Contact Parent/Adult (persons having Contact).

Should an employee raise issues that lead Foundations Managers to believe that a Child or vulnerable adult is at risk of harm, the Company will share information with the appropriate Professional, such as the local Child/Adult protection teams, the Police or Health Professional. Should it be deemed necessary to do this (for the protection of an individual or group); this will be discussed with the person concerned unless the Managers believe that to do so could result in further harm.

Referrals and Payments for Contact Service

Prior to services being offered, Foundations must undertake a Risk Assessment and have in place a Contact Plan in line with National Association of Child Contact Centres (NACCC) accreditation and safeguarding policies. Contact Parent, Resident Parent, the Child/Children and any other person involved has to attend a compulsory pre-service visit prior to services being offered. Referrals will not be processed unless the Referral Form is completed fully and accompanied by the full cost of undertaking this process. This is non refundable whether Contact services are then provided or not. Referrals may take 2-6 weeks to process, dependent on services user's availability to attend the compulsory visit and agree the Contact plan. Where the service is to be provided at another venue, services will not be provided until such time that Foundations has been able to undertake a Health and Safety Risk Assessment. Should these requirements not be fulfilled, services will be delayed and any unmet cost i.e. the service user not attending an appointment made, will be met by the service user or representative.

Once dates are organised for Supervised, Supported or Handover Contact, the Contact Worker or Administrator will send an invoice to the person responsible for paying fees, then they may pay per session but the fee for each session must be received at least 7 working days in advance of each session, unless alternative written arrangements are agreed by the Centre Manager. Any Contact offered will allow for the time needed for the invoice to be sent and for payment to be received 7 working days prior to the first Contact session. If the Referral Form states that a Solicitor or Legal Aid are responsible for fees, then payment for the total invoice (all dates) must be received at least 7 working days prior to the first Contact session. Failure to do so will result in Contact dates being ignore withdrawn.

If any dates are cancelled with less than 24 hours notice, the fee is non-refundable. If cancelled between 24 and 48 hours notice, then 50% of payment is required and if contact is cancelled with 48 hours or more notice given, then a full refund for that session will be paid. The cost of the Referral fee is always non-refundable once the Risk Assessment process has been carried out.

Referrals and Payment for Assessments

Prior to services being offered, Foundations must undertake a Risk Assessment and have in place an Assessment Plan in line with NACCC accreditation and safeguarding policies. Contact Parent, Resident Parent, the Child/Children and any other person involved has to attend a compulsory pre-service visit prior to services being offered. Referrals will not be processed unless the Referral Form is completed fully and accompanied by the full cost of undertaking this process. This is non refundable whether Contact services are then provided or not. Referrals may take 2-6 weeks to process, dependent on services user's availability to attend the compulsory visit and agree the Assessment plan. Unless otherwise agreed in writing, payment shall be made in the case of legal aid and level 3 CAFCASS funded Assessments within 30 days of the date of the invoice. If payment is not made when due, then Foundations may, without prejudice to its other rights, charge interest at a monthly rate of 1% to be calculated on a monthly basis.

If the customer fails to make any payment to Foundations when due and following 7 days notice, Foundations, without prejudice may initiate legal proceedings, to recoup outstanding monies and any interest incurred and any costs associated with such proceedings including administration.

Contact Feedback Reports and Verbatim/Analysis Reports

Foundations will endeavor to send Feedback reports on a weekly basis. Although all Reports must be proof read and authorised for sending by Management beforehand which may result in slight delays. Feedback Reports will not be sent until such time that full payment has been made.

All Feedback Reports will be sent via E-mail to the Solicitor, Social Worker or CAFCASS officer involved within the Contact proceedings. In the event that the Service User represents themselves, Foundations will of course E-mail the Feedback Reports directly to the Service User.

Additional Feedback Reports will be charged at 10% per sheet. These can be requested from the Contact Co-ordinator in writing. In the event that access to E-mail or the internet is limited, Foundations will of course forward the Feedback Reports via the Royal Mail.

All Contact Feedback Reports in regards to the services that are provided by Foundations will not be released until full payment has been received.

Notice

The Company requires notice if services provided are no longer required as Follows:

  • 48 hours notice, no payment is required;

  • 24 hours notice, 50% of payment required;

  • Less than 24 hours notice, full payment required.


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